Welcome to our Help Center!
"We’re here to assist you with any questions you may have. Whether you're having trouble with a specific feature or just need some guidance, you'll find the answers here. Our team is available to support you every step of the way."
Frequently Asked Questions
What is TrustPoint?
TrustPoint is a secure platform offering seamless solutions for payments, savings, investments, and financial management.
How can I create an account?
You can create an account by signing up on our platform with your email address and phone number.
Is TrustPoint regulated?
Yes, TrustPoint complies with all financial regulations and standards to ensure your transactions are secure and reliable.
What payment methods are supported?
TrustPoint supports bank transfers, debit/credit cards, mobile wallets, and other secure payment options.
Are there transaction limits?
Yes, transaction limits depend on your account type and the payment method used. You can check the details in your account settings.
How long does it take for payments to be processed?
Payments are processed instantly in most cases. However, bank transfers may take up to 24 hours, depending on your bank.
How secure is my data on TrustPoint?
Your data is protected using industry-standard encryption and multi-layer security protocols to prevent unauthorized access.
Do you support two-factor authentication (2FA)?
Yes, we highly recommend enabling 2FA to add an extra layer of security to your account.
What should I do if I suspect fraudulent activity?
If you notice any unauthorized transactions or suspicious activity, contact our support team immediately and update your account password.
How does the savings feature work?
You can set up automatic savings or deposit funds manually into your savings account. Earn competitive interest rates based on your chosen savings plan.
Can I withdraw from my savings anytime?
Yes, but withdrawals from fixed savings accounts may be subject to penalties or reduced interest rates. Flexible savings allow withdrawals without penalties.
What are the interest rates on savings?
Our interest rates vary depending on the type of savings plan. Visit the "Savings" section in your account for specific details.
What investment options are available?
TrustPoint offers diverse investment options, including mutual funds, stocks, real estate, and fixed-income securities.
Is there a minimum amount required for investments?
Yes, the minimum amount varies by investment type. Check the investment details for specific requirements.
How can I monitor my investments?
You can track your investments in real-time through your dashboard, which provides insights into your portfolio's performance.
Didn't find the answer to your question?
Contact our customer care team!
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